Everything you need to know before you buy a life-size doll — poseability, care, cleaning, shipping, discretion and warranty. If your question isn't answered here, contact us before you order.

The doll itself

Are the dolls fully poseable?

Yes. Mastermates dolls have fully poseable arms and legs, bend at the hips, and have a head that swivels. The strong internal stainless steel skeleton will keep the doll in any position you apply.

Does the doll come preassembled?

The body arrives preassembled. You install the head and the included wig yourself — it takes a couple of minutes and requires no tools.

What are the dolls made of?

Our life-size dolls are made of supple TPE with synthetic fibre wigs, over an internal stainless steel skeleton. TPE is a soft, lifelike material that closely resembles the look and feel of human skin.

Do the dolls come with the outfits pictured?

No. The outfits you see in the product photos are for staging purposes only and do not come with the doll. However, each doll comes with a one-piece outfit and panties.

You can purchase outfits separately, but make sure not to store your doll with clothing on — this may cause irreversible colour transfer and discolouration, which is not covered by warranty.

Care, cleaning and storage

How do I take care of a life-size doll? How do I store it?

We recommend spot-cleaning your doll with warm water and gentle soap. It's also good to have renewal powder on hand to keep the skin dry and soft. Neglecting to clean your doll may result in material degradation, discolouration, tackiness and/or bacterial build-up. Wash any part of your doll that you touch after use and let it air dry for best results.

Restore the doll to a neutral position — lying down with arms and legs arranged straight, or in a seated position — and store in a cool, dry place.

Please note that prolonged storage of your doll in bent positions may cause material tearing, which is not covered under warranty.

How do I clean a life-size doll, including the openings?

• Use warm water and mild soaps free of fragrances, oils or harsh chemicals on the doll's skin. Harsh soaps, fragrances and oils can damage the skin.
• Wash all penetrable canals with warm water and gentle soap before the first use to remove any factory residue.
• To avoid bacterial growth and damage, rinse all penetrable openings with warm water and mild soap, then flush the canals with warm water until all soap is removed.
• Gently pat all canals dry with a soft towel to absorb excess water, then dust with renewal powder once dry.
• Apply renewal powder or talcum powder to absorb the natural oils emitted from the skin — only when the doll is dry.
• Do not submerge the doll's head and hair under water.
• Remove the synthetic wig and gently brush with a wide-toothed comb to avoid hair shedding and damage.
• Spot-clean the wig with gentle soap and warm water, then pat dry or hang to dry.
• Do not place the wig in a drying machine or use a blow dryer, as doing so may damage the synthetic hair.
• Avoid exfoliating soaps, rough sponges or brushes when cleaning your doll — abrasive tools may cause tearing and damage.
• Avoid applying strong force while cleaning, to avoid tearing the material.

Use water-based lubricant only.

Shipping and discretion

How does shipping for something so large work? Will it be discreet?

Each doll is subject to a $150 flat rate shipping fee via FedEx, due to their weight and size. We ship each doll in a plain box with ample packing materials, with no labels or pictures on the packaging. We never include any details on the outer packaging, in order to maintain discretion. We ship dolls to any valid residential address via FedEx.

Buying a doll

Who is a life-size doll for? I'm interested, but feel that it's kind of taboo.

Life-size dolls are for anyone interested in a hyper-realistic masturbator, or anyone who desires an artificial companion. Life-size dolls aren't only meant for sexual purposes — they may also be used as photo models, companions or art pieces. They are not modelled after anyone's real likeness, so purchasing and owning a doll is safe and legal.

What is the warranty?

Love Shop will cover any manufacturing defect reported within 7 days of purchase or delivery. This includes but is not limited to tears or warping of the skin caused by improper storage before shipment or a manufacturing defect, broken internal skeletons due to manufacturing, missing parts, and discolouration due to manufacturing.

Please note, we do not cover general wear and tear, discolouration due to improper care and storage, dissatisfaction, tearing or warping of the skin due to prolonged/irregular use, or any type of physical damage sustained after 7 days from original purchase or marked delivery.

Waist-down and torso dolls

Are torso and waist-down dolls poseable?

The legs are supported by an internal stainless steel armature and hold the position you set them in. Waist-down models that include a stand can be displayed and used upright at the height that works for you. Torso and waist-down models do not include a head, wig or outfit.

All cleaning, care and storage guidance above applies equally to torso and waist-down models, with the exception of the wig and hair instructions.